"Hello Mr. Kombluh,
I want to let you know that Gayle Gordon stepped up and took this call for me. She really went above and beyond to help me. I know this was not her policy to work. After several calls to your company she answered the phone and completed what I needed on the phone right away.
I appreciate Gayle helping me to help our customer. She is a valued assets to your company".
Thank you for your time!